Privacy Policy
Who we are
Suggested text: Our website address is: https://staging.ingeriedeljewellery.com.
Effective Date: 11/06/2026
Last Updated: 11/06/2026
1. Introduction
[Website Name] (“Marketplace”, “we”, “us”, or “our”) is committed to protecting the privacy and personal information of our customers, vendors, and website visitors.
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information in accordance with applicable laws, including the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.
By accessing or using the Marketplace, you consent to the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal information:
Customer Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Order history
- Account login details
Vendor Information
- Business name
- Full name
- Contact information
- Banking information for payments
- Tax information where applicable
- Product and business information
Website Usage Information
- IP address
- Browser type
- Device information
- Website activity and usage data
- Cookies and similar technologies
Communications
We may collect information contained in:
- Customer enquiries
- Vendor enquiries
- Support requests
- Feedback submissions
- Marketing preferences
3. How We Use Personal Information
We may use personal information to:
- Create and manage user accounts
- Process orders and transactions
- Facilitate communication between customers and vendors
- Verify vendor eligibility
- Process commission payments
- Provide customer support
- Improve website functionality
- Detect fraud or misuse
- Comply with legal obligations
- Send service-related communications
Where consent has been provided, we may also send marketing communications.
4. Vendor Access to Customer Information
When a customer places an order, the relevant Vendor will receive only the information reasonably required to fulfil that order, including:
- Customer name
- Delivery address
- Contact information
- Order details
Vendors are required to use this information solely for order fulfilment, customer service, and related transactional purposes.
Vendors may not sell, share, or use customer information for unrelated marketing purposes without the customer’s explicit consent.
5. Payment Information
The Marketplace does not store complete credit card or payment card details.
Payments are processed through third-party payment service providers that maintain their own privacy and security standards.
Users should review the privacy policies of the applicable payment providers.
6. Cookies and Tracking Technologies
The Marketplace may use cookies and similar technologies to:
- Maintain user sessions
- Improve website performance
- Analyse website traffic
- Remember user preferences
- Support security and fraud prevention measures
Users may disable cookies through their browser settings, although certain website functionality may be affected.
7. Marketing Communications
Where permitted by law and where consent has been provided, we may send:
- Newsletters
- Promotions
- Marketplace announcements
- Vendor opportunities
Recipients may unsubscribe at any time using the unsubscribe link included in communications or by contacting us directly.
8. Information Sharing
We do not sell personal information.
We may share personal information with:
Vendors
For order fulfilment and customer service purposes.
Service Providers
Including:
- Payment processors
- Website hosting providers
- Email service providers
- Technical support providers
- Analytics providers
Legal Authorities
Where required by law, court order, or regulatory obligation.
9. Data Security
We take reasonable technical and organisational measures to protect personal information against:
- Loss
- Misuse
- Unauthorised access
- Disclosure
- Alteration
- Destruction
However, no internet-based system can be guaranteed to be completely secure.
Users are responsible for maintaining the confidentiality of their account credentials.
10. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Fulfil contractual obligations
- Resolve disputes
- Meet legal and regulatory requirements
- Maintain accounting and tax records
When information is no longer required, it will be securely deleted or anonymised where reasonably possible.
11. Your Rights
Subject to applicable law, individuals may have the right to:
- Access their personal information
- Correct inaccurate information
- Request deletion of information
- Object to certain processing activities
- Withdraw consent where consent is the basis of processing
- Lodge a complaint with a relevant supervisory authority
Requests may be submitted using the contact details below.
12. Children’s Privacy
The Marketplace is not intended for individuals under the age of 18 without parental or legal guardian involvement.
We do not knowingly collect personal information from children in violation of applicable laws.
13. Third-Party Links
The Marketplace may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites.
Users should review the privacy policies of any third-party sites they visit.
14. International Data Transfers
Where service providers are located outside South Africa, personal information may be transferred internationally.
We will take reasonable steps to ensure that appropriate safeguards are in place for such transfers.
15. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time.
Updated versions will be published on the Marketplace website and will become effective upon publication unless otherwise stated.
Continued use of the Marketplace following changes constitutes acceptance of the revised Privacy Policy.
16. Contact Information
Questions, requests, or complaints regarding this Privacy Policy may be directed to:
Information Officer: Inge Derbyshire
Marketplace Name: [Insert Marketplace Name]
Email: inge@ingeriedeljewellery.com
Telephone: +28 82 848 7576
Website: [Insert Website URL]
17. POPIA Complaints
If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa.
Information Regulator (South Africa)
Website: https://www.justice.gov.za/inforeg/
